Our Terms and Conditions,Privacy Policy and Cancellation Policy,please read carefully.
Welcome to The Travel Delight ("we," "us," "our," or "Company"), a premier travel and hospitality service provider based in India. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and all services provided by us, including but not limited to package bookings, hotel reservations, cruise bookings, event planning, event organizing, and cab services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms are designed to ensure a seamless and enjoyable experience for all our customers. Please read them carefully before making any bookings or using our services.
All photos, videos, and content created during trips, events, or services organized by The Travel Delight (by our team or clients) are the sole property of The Travel Delight. This content may be used by The Travel Delight for advertising and promotional purposes across all media platforms. No individual or entity may use this content without obtaining prior written permission from The Travel Delight.
We take pride in the content we create and ensure it reflects the quality and uniqueness of our services. Unauthorized use of our content is strictly prohibited and may result in legal action.
Full payment of the trip or service cost must be made before the trip begins. Pending payments may lead to the cancellation of the booking. The Travel Delight acts as an intermediary between customers and service providers (e.g., hotels, cruise operators, cab services). We are not responsible for the acts or omissions of third-party service providers.
All bookings are subject to availability and confirmation by the service provider. Customers must provide accurate and complete information during the booking process to avoid any issues.
All prices quoted are subject to applicable Indian taxes, including GST (Goods and Services Tax). Additional charges such as resort fees, service taxes, or convenience fees may apply and will be communicated during the booking process.
Customers are advised to review the total cost, including taxes and additional charges, before confirming their bookings.
All travelers must provide valid government-issued identification (e.g., Aadhar Card, Passport, Voter ID, or Driving License) before boarding or check-in. For travel to certain destinations (e.g., Sikkim), Aadhar Card or PAN Card may not be accepted. Customers must carry a Passport, Voter ID, or Driving License.
Failure to provide valid identification may result in denied boarding or check-in, and no refunds will be provided in such cases.
Bookings are non-transferable. Only the names mentioned at the time of confirmation will be allowed to travel or use the services. Any requests for changes in names or details must be made at least 7 days prior to travel and are subject to approval and additional charges.
Travelers are responsible for their luggage and personal belongings. The Travel Delight shall not be liable for any loss, damage, or theft of items during the trip. We recommend that customers keep their valuables secure and purchase travel insurance to cover any unforeseen incidents.
Departure times are fixed and must be strictly adhered to. Travelers must report to the pickup point 30 minutes prior to the scheduled departure time. If a traveler misses the departure due to delay, no refunds will be provided.
We understand that delays can occur due to unforeseen circumstances, but we cannot accommodate late arrivals as it may disrupt the schedule for other travelers.
Drinking and smoking are strictly prohibited during tours, especially during physically demanding activities like trekking or adventure sports. No act of misconduct or indiscipline will be tolerated. The Travel Delight reserves the right to terminate services for any individual without refund in case of misconduct.
We prioritize the safety and comfort of all our customers and expect everyone to adhere to the rules and guidelines provided by our team.
Our services may involve physically demanding activities (e.g., trekking, adventure sports). Customers must ensure they are in good health and physical condition to participate. If you have any medical conditions or concerns, please inform us at the time of booking.
We recommend consulting a healthcare professional before participating in any physically demanding activities.
No refund shall be made for the initial booking amount under any circumstances. Cancellation fees apply as follows:
Cancellation policies vary by cruise operator and will be communicated at the time of booking. Refunds, if applicable, may take up to 30 business days to process.
Please review the specific cancellation policy provided by the cruise operator before making your booking.
Each event listed on our website has its own unique cancellation and refund policy. Please ensure you read the specific cancellation and refund policy carefully before booking any particular event.
Booking a cab service during peak seasons requires full payment to confirm the reservation. Until the complete payment is made, the booking remains invalid. Once the payment is completed, the booking is considered valid and will be managed by the company until the last day of the service.
In case of cancellations due to unforeseen circumstances (e.g., natural disasters, government restrictions), we will offer alternative arrangements or credits for future bookings. No cash refunds will be provided.
We understand that such situations are beyond anyone's control and will work with you to find the best possible solution.
The Travel Delight acts as an intermediary and is not liable for the acts, omissions, or failures of third-party service providers. We are not responsible for force majeure events, including but not limited to natural disasters, pandemics, or government actions. Our liability is limited to the amount paid for our services.
We strive to provide the best possible experience, but certain factors are beyond our control. We recommend purchasing travel insurance to cover any unforeseen incidents.
Travel insurance is not included in our packages. Customers are strongly advised to purchase their own insurance covering medical emergencies, trip cancellations, and personal belongings.
Insurance provides peace of mind and financial protection in case of unexpected events during your trip.
We collect personal information such as name, email address, phone number, and payment details to provide our services. By using our website or services, you consent to the collection, storage, and processing of your information as per Indian data protection laws.
Your privacy is important to us, and we are committed to protecting your personal information.
Your information is used to process bookings, improve our services, and communicate with you about offers and updates. We do not share your personal information with third parties without your consent, except as required by law.
We may use your information to send you promotional offers and updates, but you can opt out at any time.
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Our website uses cookies to enhance user experience. You can disable cookies in your browser settings, but this may affect website functionality.
All content on our website, including text, images, logos, and trademarks, is the exclusive property of The Travel Delight. Unauthorized use, reproduction, or distribution of our content is prohibited.
We are not liable for failures or delays due to:
Any disputes arising from the use of our services will be resolved through mutual discussion. Unresolved disputes will be subject to the jurisdiction of the courts in [City, State], India.
These Terms are governed by the laws of India. All transactions are subject to applicable Indian taxes, including GST.
We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.
For inquiries or concerns, please contact us:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Last Updated: 30 January 2025